Support
Support for the SANReN network via the TENET Service Support Centre
- Fault Reporting and logging (24/7):
- Tel: +27.21.763.7147
- Email: support@tenet.ac.za (ticketing system)
- Note:
- Hours
- Business Hours (Monday to Friday: 08h00 to 17h00 SAST) – fully staffed
- After-Hours, Weekends and Public Holidays – routed to designated to be on standby
- Contact your institutions internal IT support department first. If they are unable to assist directly, they will contact the TENET Service Support Centre
- The TENET Site Number (TSN) is important for fault logging – it speeds the process of communication between the Service Support Centre and TENET’s engineering staff
- Further details for fault reporting and support can be found on the TENET website
- Hours
- Information Channels:
- Follow the SA NREN Operational Updates and Alerts on twitter (@RENAlerts)
- Follow the SA NREN News on twitter (@tenetnews)
- Subscribe to the REN-News mailing list
Monitoring
The operational status for some services are available at:
- Monitoring of links (status) or traffic graphs for the South African NREN network
- eduroam ZA
- SANReN CSIRT Announcements
Support for SANReN services
- Requesting a site connection to SANReN, subject to being eligible under TENET’s Connection Policy, email: info(at)sanren.ac.za
- Security Incident Response, email: csirt(at)sanren.ac.za or see csirt.sanren.ac.za
- Performance Enhancement Response, email: pert(at)sanren.ac.za