Service Support

Service Support on the SANReN network via TENET at:

  • Fault Reporting (24/7/365) – TEL: 021.763.7147
  • support(a)tenet.ac.za

Note:

  • Contact your Internal IT support department first. If they are unable to assist directly, they will contact the TENET service desk.
  • The TENET Site Number (TSN) is important for fault logging – it speeds the process of communication between the service desk and TENET’s engineering staff.
  • Further details can be found on the TENET website.

Service Support for SANReN services

  • Site connection requests to SANReN: info(a)sanren.ac.za for further information
  • Computer Security Incidence Response Team (CSIRT): csirt(a)sanren.ac.za
  • Performance Enhancement Response Team (PERT): pert(a)sanren.ac.za